For Frequently Asked Questions, please see below on this page.
To book, change or cancel an appointment with Ascenti Physiotherapy, please note that you need to contact Ascenti directly on 0330 678 0850 or by visiting the Ascenti website.
Each therapist has their own booking and payment process, which they will share with you at the time of booking your appointment.
When You Arrive At The Clinic
- We do not have a reception or waiting area.
- We recommended that you arrive on time for your appointment (not early) as there is no seating available outside the clinic.
- Your therapist will be there to let you in at your appointment time.
If You Feel Unwell on the Day of your Appointment
If you have tested positive for Covid-19, or if you have symptoms such as a new continuous cough, cold or flu symptoms or a high temperature, please reschedule your appointment.
We are taking care to protect our clients and therapists, and we appreciate your understanding.
Frequently Asked Questions
If you would like to navigate straight to a section, here are the quick links:
How do I change or cancel my appointment?
To make any changes to your appointment, please contact your therapist directly – you will find their contact details here. Please check with your therapist regarding their cancellation policy.
What should I do if I am running late for my appointment?
Please contact your therapist directly if you are going to be late for your appointment.
How do I pay for my appointment?
Your therapist will take payment from you directly, either at the time of your appointment or in advance. Your therapist will let you know how to pay at the time of booking your appointment.
Can I bring a friend or family member with me to my appointment?
We ask that you attend your appointment alone unless a chaperone or essential carer is needed.
Do you provide refreshments (eg hot drinks) at the clinic?
Water is available for all clients at the clinic. Apart from water, no food or drink is allowed to be brought into the clinic.
Do you have bathroom facilities at the clinic?
Bathroom facilities are available for clients. We have a gender-neutral bathroom on the ground floor level, with step-free access. Please see this section for information regarding disabled access.
Is there storage for my child’s pram or buggy?
If you are bringing your baby or child for an appointment, you will be able to bring your pram or buggy into the clinic.
Arriving at the clinic
What should I do if I am waiting outside the clinic and my therapist hasn’t let me in yet?
Please wait until your appointment time for your therapist to let you into the clinic. If your therapist is running a few minutes late, please wait without knocking, as there are treatments in progress. If you are unsure of your appointment time or wish to speak with your therapist, please contact them directly using their contact details that you used to book your appointment.
Can I bring my bicycle into the clinic?
It is not possible to bring your bicycle into the clinic unless it is a fold-up bike. Bicycles can be left at Sainsbury’s or at Brighton train station.
Do you have disabled access at the clinic?
We are located in a small courtyard off Fleet Street in a pedestrianised area – for stair-free access information, please take a look at our Accessibility page. The clinic and all treatment rooms are on the ground floor, and there is step-free access into the clinic.
Is the clinic accessible for wheelchairs?
Everything at the clinic is on the ground-floor level, with step-free access. There is space for you to bring your wheelchair into the treatment rooms, or to leave it in the Common Area. The widths of the doors at the clinic are as follows: Main entrance: 77cm. Bathroom: 87cm. Treatment rooms: 68cm.
Do you have a disabled access bathroom?
Our gender-neutral bathroom is spacious enough to enter comfortably with a wheelchair. However the dimensions of the bathroom mean that it is not possible to position the wheelchair alongside the toilet. The width of the bathroom door is 87cm.
How easy is it to get on and off the treatment couches?
All of our treatment couches are fitted with hydraulics, which means that they can be lowered and raised for ease of access. The width of our treatment couches is 70cm (wider than the average 63cm) and they have a weight capacity of 240kg.
We have a detailed Accessibility page, which contains more information about accessing the clinic. If you have any other questions that have not been answered here, please do ask your therapist directly.
Health and Safety at the clinic
What should I do if I feel unwell on the day of my appointment?
If you feel unwell on the day of your appointment or think you may be coming down with an illness (for example you have new cold symptoms or a fever), we ask that you please reschedule your appointment. If you have tested positive for Covid-19, even if you do not have symptoms, please reschedule your appointment.
We are trying our hardest to keep everyone safe at our clinic, and many of our clients are clinically vulnerable. We appreciate your understanding.
What Covid-19 measures do you have in place?
We ask that masks are worn in the common areas of the clinic. Hand sanitiser is provided in all rooms, and the clinic is professionally cleaned daily. Please contact your therapist directly if you have any questions or concerns, and they will be happy to discuss this with you.